> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.lingueo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When and how can I contact Lingueo customer service?

For any question, technical issue, or request related to your training, the Lingueo customer service is here to assist you. We have set up several ways to respond to you quickly and efficiently, depending on your needs and availability.

### 💬 Online chat through your customer account — available 24/7

Log in to your Lingueo account and use the chat icon at the bottom right of the page.

The chat is powered by an AI that answers frequently asked questions for quick and effective responses. All conversations are reviewed by our team during office hours.

* If your question is already answered, no manual intervention is needed.
* Otherwise, one of our team members will respond, and you’ll recognise them by their picture.

You **must be logged in**, otherwise the chat redirects you to the sales‑prospect service, which handles general inquiries from non‑clients, not questions specific to training clients.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/7/a/0/97a008feec49e800/contact-by-chat_1ldsmhc.png)


### 📩 E-mail — for formal requests or when attachments are needed

You can also reach us by email at customer@lingueo.com. Do not reply to automated or no-reply addresses such as `*.i@lingueo.on.crisp.email`; use customer@lingueo.com for a request that requires a response.

E‑mail requests and chat requests are treated with the same attention and speed.

### 📞 Phone support — available Monday to Friday

You can call Lingueo customer service at **01 75 43 53 00**, our toll‑free number dedicated to clients. The line is open:
* Monday to Thursday: 09:00 – 18:30
* Friday: 09:00 – 17:30